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Manage orders and update your details.

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Quickly check your order status anytime.

FAQs

Find answers to your most common questions here.

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Dogs

Toys to keep tails wagging chew, fetch, and play all day.

Cats

Perfect toys for pouncing, chasing, and feline fun.

Kids

Fun, creative toys for kids of all ages to enjoy.

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Our Policies

Shipping Policy

Fast, reliable shipping details.

Return Policy

Hassle-free returns made easy.

Privacy Policy

Read how we protect your privacy.

TERMS & CONDITIONS

Frequently Asked Questions

Welcome to our FAQs page, where we answer common questions to make your shopping experience smooth and fun. If you can’t find what you’re looking for, feel free to contact us — we’re always happy to help!

Orders & Shipping

Products & Stock

Returns & Refunds

Account & Support

Orders & Shipping

Find all the details about placing, tracking, and receiving your orders here.
How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link to monitor your package’s journey. You can also track your order in Tracking Page.

How long does shipping take?
Shipping typically takes 7-15 business days, depending on your location.
Can I change or cancel my order after placing it?
You can request changes or cancellations within 24 hours of placing the order. After that, processing begins, and changes may not be possible. You can refund it once you receive your order.
What should I do if I receive the wrong item?

Contact our support team at contact@pricho.com with your order number and a photo of the item, and we’ll resolve it promptly.

Products & Stock

Learn more about our toys, their suitability, and stock availability.
Are the toys safe for my pets and children?
Absolutely! All our toys are made from non-toxic, pet-safe, and child-friendly materials.
How do I know if a toy is suitable for my pet?
Each product page includes recommendations for pet size, breed, or age to help you choose the best toy.
What if an item is out of stock?
You can contact us at contact@pricho.com for restock notifications to be the first to know when it’s back.
Do you restock featured items?
Yes, we regularly restock popular products. Check back often or sign up for updates to stay informed.

Returns & Refunds

Get information about our hassle-free return and refund process.
What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Check our Return Policy.

How do I return a product?

Simply contact our support team at contact@pricho.com to initiate a return and receive instructions.

When will I receive my refund?

Refunds are processed within 5–7 business days after the returned item is received and inspected.

Can I exchange an item instead of getting a refund?

Yes, we offer exchanges for the same product or a different one of equal value. Contact us for assistance.

Account & Support

Manage your account and get help whenever you need it.
How do I create an account?

Click on “Account” at the top of the page, then select “Create an Account” to create an account with your email and a password.

What should I do if I forgot my password?

Click “Forgot Password” on the login page, and we’ll send a reset link to your registered email.

How can I update my account information?

Log in to “My Account” go to “Edit Account” and edit your information there.

How do I contact customer support?

Use our Contact Us page to send a message, or email us directly at contact@pricho.com.

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